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Editorial corrections

When you start using this website, you accept that its content is checked regularly but may still contain errors. The editorial team relies on readers to flag mistakes and outdated information. If you spot a bonus figure that no longer matches the operator’s page, a payment method that has been removed, or a condition that has changed, tell us what you saw and where. We treat every report as a priority and amend the relevant page without undue delay. Corrections are logged so that the same error does not reappear when the page is next updated.

Reports should include the page in question and the detail you believe is wrong. The more specific the report, the faster we can verify it against the operator’s own terms. We do not act on anonymous claims alone; a correction is published only after we have confirmed the new information against a primary source, usually the operator’s official pages or a regulatory notice. Where confirmation is not possible, the original text stays in place until evidence arrives.

Questions we can answer

The editorial team handles matters that concern this website: the accuracy of a review, the interpretation of a published wagering condition, the date of a promotion, or the reasoning behind a rating. If you need to know why a particular game is listed at a certain RTP or why a payment method carries a particular note, we can explain the basis for that statement. We can also correct factual errors in our own prose and clarify the scope of a review.

We cannot act on your behalf. We do not place deposits, request withdrawals, verify identity documents, or reset passwords. We have no access to your account and no authority over the operator’s systems. Any request that requires action inside your Jaak account must be directed to the operator’s own support channel. The same applies to questions about your personal data held by the operator, your betting history, or the status of a pending transaction.

Account matters

Account, deposit and withdrawal problems must go to the operator directly because those issues arise from the contractual relationship between you and Jaak. Only the operator can see your balance, your transaction records and your verification status. We cannot retrieve that information, and any attempt to mediate would only delay your resolution. The operator’s support team is the sole party that can reverse a charge, release a withdrawal, or adjust a wager.

If you believe the operator has mishandled your case, the correct next step is the operator’s internal complaints process, followed by any independent dispute service the operator is signed up to. We can explain how those stages typically work and what evidence to prepare, but we cannot file a complaint for you and we cannot promise an outcome. Our role is limited to describing the process accurately and pointing you toward the right channel.

Reporting scope

Send us only what concerns this website’s content. Reports about your personal dispute, a charge you do not recognise, or a bonus you believe was wrongly declined belong with the operator, not with our editorial desk. When you send a correction, we may ask for a screenshot or a copy of the relevant terms so that we can verify the change. We keep those details only as long as necessary to process the correction and do not use them for any other purpose.

We respond to every submission within a reasonable time. If the report falls outside our remit, we will tell you that and, where possible, direct you to the appropriate contact. We do not publish corrections that have not been verified, and we do not remove negative content simply because it is unfavourable to the operator. Accuracy comes before convenience, and a reported error is fixed only when the facts support the change.